Exports

GIFs and Videos

Exports are only for Pro and Growth users.

Who can export Arcades?

Only users on the Pro and Growth plans can export Arcades as GIFs or videos. Exports are great for sharing on:

• Social media

• Email

• Messaging apps

• Presentations

That said, interactive Arcades are always the most powerful format, so we recommend only exporting when needed for static channels.

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How do I export my Arcade?

1. Click the Share button in the top right of your Arcade

2. Select the GIF & Video option

3. A new modal will open with two tabs:

   • New export (create one)

   • Previous exports (download again)

[Insert screenshot: Share dropdown with “GIF & Video”]

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What are export presets?

At the top of the export modal, you’ll see preset options:

• Email: GIF, smaller size and lower resolution (great for email clients)

• Social media: MP4 video, higher quality

• Presentation: MP4 video, highest resolution

• Custom: Choose your own format, resolution, and framerate

Presets automatically adjust the export settings for common use cases.

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What settings can I configure in Custom mode?

When you choose the Custom preset, you’ll be able to configure:

• Type: GIF or MP4 video GIFs are smaller but don’t support audio. MP4s are larger and higher quality.

• Resolution: 360p, 480p, SVGA, or 720p Choose based on where you're uploading. Lower = smaller file size.

• Frame rate: 15 FPS or 24 FPS Higher frame rate = smoother motion, but larger file size

• Additional features:

  • Hotspot cursor animation toggle (on by default)

[Insert screenshot: Export modal]

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What happens after I click Generate?

1. After selecting your settings, click the Generate button

2. The export will begin rendering — this can take up to a few minutes

3. You’ll see a progress %. Once done, the file will be finalized

4. You’ll get an in-app download link, and we’ll email you a copy too

5. You can close the modal at any time — the download will still complete

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Where can I find past exports?

Click the Previous exports tab at the top of the export modal to:

• Re-download previous GIFs or videos

• Check the format, resolution, or FPS used

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Are there limits on how long my export can be?

Yes. You can export Arcades up to:

• 100 steps

• 59 minutes

Longer Arcades must be shortened or split into parts.

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How should I configure my GIF exports?

For best results:

• Keep Arcades short and movement-rich (GIFs thrive on fast, visible interaction)

• Match your capture resolution to your export resolution — exporting a 1080p-recorded Arcade as 360p can lead to visible quality loss

GIFs are ideal for email, Slack, and quick shares — videos are better for polish and presentation.

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My .mp4 isn't uploading. What should I do?

Some platforms (like LinkedIn and HubSpot) have file size or format restrictions. Check the upload requirements of that site and confirm your Arcade export matches.

• LinkedIn upload rules

• HubSpot upload rules

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How can I reduce file size?

To keep your GIF or video lightweight:

• Reduce the number of steps

• Use lower resolution (360p or 480p)

• Use 15 FPS instead of 24 FPS

• Use GIF instead of MP4

Shorter Arcades = stronger performance and smaller files.

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Are closed captions included?

Not yet. Video exports don’t include closed captions — but platforms like YouTube will auto-generate them. Support for caption embedding may come in the future.

I started my export, but its stuck on "Generating", what do I do?

If your export is stuck, you can try duplicating the Arcade and exporting again.

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Why does my export spend too long on the first step/chapter step?

If your export is spending too long on the first step, it’s usually because the first chapter step is not set to autoplay. As a result, the export can linger on that step for an extended period, often 10+ seconds, before moving forward.

To correct the timing and ensure a smoother playback:

• Set the chapter step to autoplay

• Re-export your video or GIF after making the change

This will ensure the export progresses naturally to the next step without unnecessary delay.