Billing and Subscription

Where can I view or update my billing settings?

From your Arcade homepage, click the company name in the top-left corner to open the dropdown, then select Settings. Inside Settings, click Billing and Plans to manage your subscription.

You’ll be able to:

• See your current plan (Free, Growth, or Enterprise)

• Review monthly vs. annual billing

• Compare plan features

• Access invoices

• Chat with the Arcade team for billing support

Who can access the billing page?

Only workspace owners (admins) can view or make changes on the billing page. If you're not an admin, you won't be able to:

• Change plans

• Update billing details

• Add or remove seats

Where can I compare plan features?

Scroll down on the Billing and Plans page to see a detailed feature comparison for:

• Free

• Growth

• Enterprise

This includes user limits, export capabilities, integrations, branding controls, and more.

Can I upgrade from Free?

Yes. If you're on the Free plan, you’ll also see an Upgrade button in the bottom-left corner of your dashboard, with options to Upgrade to Growth, or speak to our sales team about Enterprise.

Can I switch between Monthly and Annual plans?

Contact our support team and we will manually make that change for you! (We're bringing this feature to self serve soon).

What if I’m interested in an Enterprise plan?

If your team has 10 or more users or you’re looking for custom usage terms, reach out to the Arcade team directly to discuss an Enterprise workspace.

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Accounts

Can I change the name or photo associated with my account?

Arcade uses Google or Microsoft SSO to manage identity. To change your name or photo, update them in your Google or Microsoft account.

Can I use an email and password to log in?

No. Arcade supports only Google or Microsoft SSO.

What happens to Arcades when a user leaves a team?

If the user was in a team workspace:

• Their Arcades remain accessible to the team

If they weren’t in a team:

• Their Arcades stay tied to their personal account

• The team can’t access them unless the user rejoins

Can you delete my account?

Yes — reach out over Intercom (bottom right help icon) and we’ll take care of it.

Once you have made the request, and provided your account email, our team will manually delete your account. We will confirm this directly over email, so be on the lookout for our confirmation email.

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Transfers

Can you transfer Arcades between accounts?

Yes — but it depends on the plan. Growth accounts cannot transfer assets or ownership to a Free or (Grandfathered) Pro account, they must remain in a Growth space. Free and Pro assetts/accounts can be transferred however between plans.

Growth "transfers" can be handled on your own, Free and (Grandfathered) Pro transfers will need our supports involvement.

Growth Transfers

Growth transfers can be done on your own, here are the steps you should follow:

• Move the Arcades you want transferred into a shared Team folder

• Add the desired account (email) to your team

• Give them Workspace Ownership and Team Admin privileges

• From your end or theirs, you can now be removed

This will give them control over your account/team and ensure all your Arcades remain organized during "transfer". ​ Once the initial user is removed, our system will automatically initiate a refund for the 'extra seat'.

Free and (Grandfathered) Pro Transfers

For these account transfers, you will need to reach out to our Support team. Here's what we'll need you to send over in Intercom:

• The email/account of who you are transferring to

• For them to have an account set up (can be free)

• For them to reach out (start their own chat) and confirm that they are willing to accept the transfer from your account

​Once you've sent over that information, just sit tight and someone will help you out shortly, no need to start any new chats. When we have their email and their confirmation, we can go ahead and initiate the transfer.

Can I change my login email?

There is no way to change your actual email sign on through Arcade, this will have to be managed from your Google/Microsoft settings. What we can do is transfer your Arcades and subscription to another email (of your choosing) that has also signed up for Arcade.

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Billing

Do you offer startup discounts?

Yes! If you're an early-stage company, message us (on Intercom) with:

• Your funding stage or bootstrapped status

• A link to your company site

• The plan you’re interested in

• How many seats you'd like to begin with

Once you've sent over that information, just sit tight and someone will help you out shortly, no need to start any new chats. Keep an eye out for the code in your email as well!

Can I add a billing-only user?

Not directly, but you can:

1. Go to the Billing and Plans page

2. Choose your plan → a Stripe checkout page will open

3. Copy the link and send it to someone else to complete the payment

The checkout will still apply to your account.

Can I receive invoices?

Yes. Invoices are sent via email based on your billing cycle (monthly or annual). You can also find them in Settings > Billing and Plans > Invoices.

Can I change my credit card or billing info?

Yes — click Update Billing Info on the billing page. This opens a Stripe portal where you can:

• Add new payment methods

• Remove old ones

• Switch between card and ACH

If you don’t see this option, reach out via Intercom.

Can I pay via ACH?

Yes — if it’s not showing up by default, just contact us on Intercom and we’ll enable it.

Can I get a refund if I remove a seat?

Yes — all seat removals are prorated. For example, if you pay $150 for a seat and remove it halfway through the month, you’ll be refunded $75 automatically via Stripe.

To do this, head to your Workspace Setting's Members page and remove the user from there.

Refunds may take 5–10 business days to process.

Why am I being charged monthly on an annual plan?

Arcade uses prorated billing.

When you:

• Sign up for an annual plan, you pay upfront for base users

• Add users during the year, you’re charged monthly for them, prorated by the time left in your term

This gives you flexibility to scale up and down during your annual commitment.

What Currency does Arcade charge in?

Arcade plans are based in USD.

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Subscription

How can I unsubscribe?

Go to Settings > Billing and Plans and switch your plan to Free.

What happens to my Arcades if I downgrade to Free?

Free plan limits:

• Max of 1 published Arcades

• No access to Insights, exporting, or branding controls

If you’ve published more than 1:

• All Arcades stay live

• Only your first Arcade will remain editable

• The rest will be locked until you re-upgrade

If I cancel, when does my access end?

You retain full access until the end of your current billing period. For example, if you cancel on the 10th of the month, your plan will remain active until your next renewal date.

You won’t be automatically refunded for unused time unless you remove seats (which are prorated).