Billing and Subscription


Can I change the name or photo associated with my account?

We only support login with Google and Microsoft SSO. As such, there's no way to change the name and a photo associated with your Arcade account. You can change the name and photo associated with your Google or Microsoft account and have it reflected here, or create an account with a new Google or Microsoft login on Arcade.

Can you transfer my Arcades to another account?

For sure! Reach out to us on Intercom and we'll be happy to help. The account needs to be created for us to transfer the Arcades.

Can I use an email and password to log in, instead of a Google or Microsoft login?

Arcade only supports logging in through your Google or Microsoft account. There is no way to log in with a custom email and password.


Do you have special pricing for startups?

We feel you! Being a startup is tough. At this point, we don't have special pricing for startups. We do offer a 15% discount for paying annually.

Can I add a billing user?

Sure. Reach out to us and we'd be happy to help.

Can you send me my invoices?

Invoices and receipts will be emailed to you on a monthly or annual basis (depending on your payment schedule.) If you are unable to access them from your email or billing page, reach out and we'll help!

What is Arcade's tax ID?

If you're a foreign company that needs Arcade's tax information for your invoice, reach out on Intercom and we'll help out!

How can I change my billing information?

You can edit your billing information by going to and clicking on the Update Billing Info hyperlink. This will take you to a Stripe page to update your information.
If you don't see the Update Billing Info link, reach out to us on Intercom.


Can you transfer my subscription to another account?

Yup! Just let us know which account you want your subscription transferred too. The account needs to be created for us to transfer the Arcades.

How can I unsubscribe?

You can unsubscribe at any time by going to Settings > Billing and then changing your plan to Free.