Billing and Subscription
Where can I view or update my billing settings?
From your Arcade homepage, click the company name in the top-left corner to open the dropdown, then select Settings. Inside Settings, click Billing and Plans to manage your subscription.
You’ll be able to:
See your current plan (Free, Pro, Growth, or Enterprise)
Review monthly vs. annual billing
Compare plan features
Access invoices
Chat with the Arcade team for billing support
Who can access the billing page?
Only workspace owners (admins) can view or make changes on the billing page. If you're not an admin, you won't be able to:
Change plans
Update billing details
Add or remove seats
Where can I compare plan features?
Scroll down on the Billing and Plans page to see a detailed feature comparison for:
Free
Pro
Growth
Enterprise
This includes user limits, export capabilities, integrations, branding controls, and more.
Can I upgrade from Free?
Yes. If you're on the Free plan, you’ll also see an Upgrade button in the bottom-left corner of your dashboard, with options to:
Start a Growth trial
Upgrade to Pro or Growth
What if I’m interested in an Enterprise plan?
If your team has 10 or more users or you’re looking for custom usage terms, reach out to the Arcade team directly to discuss an Enterprise workspace.
Accounts
Can I change the name or photo associated with my account?
Arcade uses Google or Microsoft SSO to manage identity. To change your name or photo, update them in your Google or Microsoft account.
Can you transfer Arcades between accounts?
Yes — but it depends on the plan and ownership. See full transfer rules here. Free users can only transfer to Free accounts. Growth teams must have an admin initiate the request.
Can I use an email and password to log in?
No. Arcade supports only Google or Microsoft SSO.
What happens to Arcades when a user leaves a team?
If the user was in a team workspace:
Their Arcades remain accessible to the team
If they weren’t in a team:
Their Arcades stay tied to their personal account
The team can’t access them unless the user rejoins
Can you delete my account?
Yes — reach out to support@arcade.software and we’ll take care of it.
Billing
Do you offer startup discounts?
Yes! If you're an early-stage company, email us with:
Your funding stage or bootstrapped status
A link to your company site
The plan you’re interested in
We’d love to help with discounted access.
Can I add a billing-only user?
Not directly, but you can:
Go to the Billing and Plans page
Choose your plan → a Stripe checkout page will open
Copy the link and send it to someone else to complete the payment
The checkout will still apply to your account.
Can I receive invoices?
Yes. Invoices are sent via email based on your billing cycle (monthly or annual). You can also find them in Settings > Billing and Plans > Invoices.
Can I change my credit card or billing info?
Yes — click Update Billing Info on the billing page. This opens a Stripe portal where you can:
Add new payment methods
Remove old ones
Switch between card and ACH
If you don’t see this option, reach out via Intercom.
Can I pay via ACH?
Yes — if it’s not showing up by default, just contact us on Intercom and we’ll enable it.
Can I get a refund if I remove a seat?
Yes — all seat removals are prorated. For example, if you pay $50 for a seat and remove it halfway through the month, you’ll be refunded $25 automatically via Stripe.
Refunds may take 5–10 business days to process.
Why am I being charged monthly on an annual plan?
Arcade uses prorated billing.
When you:
Sign up for an annual plan, you pay upfront for base users
Add users during the year, you’re charged monthly for them, prorated by the time left in your term
This gives you flexibility to scale up and down during your annual commitment.
Subscription
How can I unsubscribe?
Go to Settings > Billing and Plans and switch your plan to Free.
What happens to my Arcades if I downgrade to Free?
Free plan limits:
Max of 3 published Arcades
No access to Insights, exporting, or branding controls
If you’ve published more than 3:
All Arcades stay live
Only your first 3 Arcades will remain editable
The rest will be locked until you re-upgrade
If I cancel, when does my access end?
You retain full access until the end of your current billing period. For example, if you cancel on the 10th of the month, your plan will remain active until your next renewal date.
You won’t be automatically refunded for unused time unless you remove seats (which are prorated).
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