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On this page
  • Where can I view or update my billing settings?
  • Who can access the billing page?
  • Where can I compare plan features?
  • Can I upgrade from Free?
  • What if I’m interested in an Enterprise plan?
  • Accounts
  • Can I change the name or photo associated with my account?
  • Can you transfer Arcades between accounts?
  • Can I use an email and password to log in?
  • What happens to Arcades when a user leaves a team?
  • Can you delete my account?
  • Billing
  • Do you offer startup discounts?
  • Can I add a billing-only user?
  • Can I receive invoices?
  • Can I change my credit card or billing info?
  • Can I pay via ACH?
  • Can I get a refund if I remove a seat?
  • Why am I being charged monthly on an annual plan?
  • Subscription
  • How can I unsubscribe?
  • What happens to my Arcades if I downgrade to Free?
  • If I cancel, when does my access end?

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  1. Admin

Billing and Subscription

Where can I view or update my billing settings?

From your Arcade homepage, click the company name in the top-left corner to open the dropdown, then select Settings. Inside Settings, click Billing and Plans to manage your subscription.

You’ll be able to:

  • See your current plan (Free, Pro, Growth, or Enterprise)

  • Review monthly vs. annual billing

  • Compare plan features

  • Access invoices

  • Chat with the Arcade team for billing support

Who can access the billing page?

Only workspace owners (admins) can view or make changes on the billing page. If you're not an admin, you won't be able to:

  • Change plans

  • Update billing details

  • Add or remove seats

Where can I compare plan features?

Scroll down on the Billing and Plans page to see a detailed feature comparison for:

  • Free

  • Pro

  • Growth

  • Enterprise

This includes user limits, export capabilities, integrations, branding controls, and more.

Can I upgrade from Free?

Yes. If you're on the Free plan, you’ll also see an Upgrade button in the bottom-left corner of your dashboard, with options to:

  • Start a Growth trial

  • Upgrade to Pro or Growth

What if I’m interested in an Enterprise plan?

If your team has 10 or more users or you’re looking for custom usage terms, reach out to the Arcade team directly to discuss an Enterprise workspace.


Accounts

Can I change the name or photo associated with my account?

Arcade uses Google or Microsoft SSO to manage identity. To change your name or photo, update them in your Google or Microsoft account.

Can you transfer Arcades between accounts?

Yes — but it depends on the plan and ownership. See full transfer rules here. Free users can only transfer to Free accounts. Growth teams must have an admin initiate the request.

Can I use an email and password to log in?

No. Arcade supports only Google or Microsoft SSO.

What happens to Arcades when a user leaves a team?

If the user was in a team workspace:

  • Their Arcades remain accessible to the team

If they weren’t in a team:

  • Their Arcades stay tied to their personal account

  • The team can’t access them unless the user rejoins

Can you delete my account?

Yes — reach out to support@arcade.software and we’ll take care of it.


Billing

Do you offer startup discounts?

Yes! If you're an early-stage company, email us with:

  • Your funding stage or bootstrapped status

  • A link to your company site

  • The plan you’re interested in

We’d love to help with discounted access.

Can I add a billing-only user?

Not directly, but you can:

  1. Go to the Billing and Plans page

  2. Choose your plan → a Stripe checkout page will open

  3. Copy the link and send it to someone else to complete the payment

The checkout will still apply to your account.

Can I receive invoices?

Yes. Invoices are sent via email based on your billing cycle (monthly or annual). You can also find them in Settings > Billing and Plans > Invoices.

Can I change my credit card or billing info?

Yes — click Update Billing Info on the billing page. This opens a Stripe portal where you can:

  • Add new payment methods

  • Remove old ones

  • Switch between card and ACH

If you don’t see this option, reach out via Intercom.

Can I pay via ACH?

Yes — if it’s not showing up by default, just contact us on Intercom and we’ll enable it.

Can I get a refund if I remove a seat?

Yes — all seat removals are prorated. For example, if you pay $50 for a seat and remove it halfway through the month, you’ll be refunded $25 automatically via Stripe.

Refunds may take 5–10 business days to process.

Why am I being charged monthly on an annual plan?

Arcade uses prorated billing.

When you:

  • Sign up for an annual plan, you pay upfront for base users

  • Add users during the year, you’re charged monthly for them, prorated by the time left in your term

This gives you flexibility to scale up and down during your annual commitment.


Subscription

How can I unsubscribe?

Go to Settings > Billing and Plans and switch your plan to Free.

What happens to my Arcades if I downgrade to Free?

Free plan limits:

  • Max of 3 published Arcades

  • No access to Insights, exporting, or branding controls

If you’ve published more than 3:

  • All Arcades stay live

  • Only your first 3 Arcades will remain editable

  • The rest will be locked until you re-upgrade

If I cancel, when does my access end?

You retain full access until the end of your current billing period. For example, if you cancel on the 10th of the month, your plan will remain active until your next renewal date.

You won’t be automatically refunded for unused time unless you remove seats (which are prorated).

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Last updated 28 days ago

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